WHY DO I NEED APPOINTMENT?
In short, to learn more and get a beter idea of which system you need. Our product Specialist will assess your needs, and offer the best solution that fit your house, and your lifestyle. For example, if you having guests over, and host crowded parties, you will need extra capacity to keep your place comfortable. Factors like this can only be assessed during face-to-face meeting, which we also call a "walk-through". We will also provide an estimate of the project. To schedule your FREE appointment click here, or call us at (866) 414-4059 - our Customer Care Specialists will be happy to help.
WHAT BRANDS DO YOU INSTALL?
Currently we install only the top quality equipment, which is Mitsubishi Electric. It is the toughest, the quietest, the most advanced amongst all ductless mini-split manufacturers presently available in the US. Learn more about Mitsubishi minisplit here.
Since we started installing Mitsubishi Electric' ductless mini split systems in 2011, we have earned a Mitsubishi ELITE Diamond Contractor title. Before Mitsubishi Electric we have been installing and servicing SANYO ductless mini splits, until SANYO went out of business in 2009.
CAN YOU INSTALL A SYSTEM IF I PURCHASE ON MY OWN?
Sorry, no! We will not. This is mostly due to manufacturer' warranty policies. If you purchase a ductless system from a retailer, that retailer is responsible for warranty. Unfortunately this has been a common misconception that the installing contractor is responsible for installed equipment - this is true only if that equipment has been purchased from that contractor! We do not install someone's else equipment, simply because we are responsible people and will not bear someone's else obligations.
WHAT IS THE WARRANTY?
All new installations have one year labor and installation material warranty, starting from the date of completion. Equipment and parts are covered by manufacturer' policies. Mitsubishi Electric systems are covered for a period of 12 years if the system installed in residential dwelling and for residential use. Commercial applications are covered for 10 years (specific equipment only, call and ask for a full policy).
We offer a 12-year Extended Service Agreement, which is similar to extended warranty while limitations apply. In short, the 12-year Extended Service Agreement covers all necessary labor to diagnose and repair any malfunction within the equipment, while parts are covered by the manufacturer' policy.
HOW MUCH IS THE SYSTEM?
The complete price depends on complexity if the system:
- equipment configuration
- equipment capacities
- equipment location
- ability to run connecting linesets (pipes and wires) and their lengths
- availability of necessary power supply
- seasonality (winter prices are much lower than summer prices)
- many, many more factors
To get an exact price we need a "walk-through", please schedule appointment with our Product Specialist
HOW FAST CAN THE SYSTEM BE INSTALLED?
Usually we need at least 2 days after all paperwork has been completed. We need to order, receive and stage your specific equipment and material, brief installation crew about details of your particular project. Some installations could be delayed due to building permits, crew availability and such, but we always try to start installation as soon as possible.
DO I NEED MUNICIPAL PERMIT?
Yes, and no. It depends where you live, or rather where your house is. In Long Island (Nassau and Suffolk Counties), and well in Westchester, Rockland County, and New Jersey - yes, the permit needed, and you have to pay for it (while we do the paperwork and get the permit for you). In New York City (4 Borough) private homes usually do not require permit, but if there is construction permit open - it is good idea to file the HVAC remodel permit too.
For condos and coops - the building management permission is needed, which sometimes require permit from the Department of Buildings. Call us, or better schedule an appointment with our Product Specialist, he will have answers to questions like this.
HOW LONG INSTALLATION PROCESS TAKES?
Installation time varies depending on equipment type and complexity of the project. A single-unit job could take two days, while a two-zone system could take a day - it all depends on what has to be done. Our Product Specialists will give you better estimation after they look at your place and listen to your specific needs.
WHAT IS LIFE EXPECTANCY OF A SYSTEM?
A well maintained ductless mini split system can last for about 12-15 years. Life expectancy depends on number of factors:
- User behavior, i.e. how many hours a system runs per day (or per year). A frugal homeowner would turn the system off when no-one at home, while another homeowner would run the system 24-7, because he just does not mind turning it off. User behavior is one of the biggest factors.
- Weather! The hotter weather in summer, or the colder weather in winter - this will make the system work harder, and increase wear and tear.
- Lack of maintenance. Unfortunately, majority of ductless system owners do not follow manufacturer' recommendations, and do not perform regular maintenance. This shortens the life of the equipment.
A ductless mini split system is like a car (and costs about the same) - if you maintain and take care of it, it will last. If not, cost of repair could be bity.
DO I NEED MAINTENANCE?
Yes, yes and yes. Without routine maintenance your ductless mini split will get clogged, will lose efficiency, capacity, and eventually will just stop working. You can maintain you system yourself (DIY), but a trained service technician will always do a better job. Our service techicians checking and fixing ductless mini splits every single day, they know what could go wrong - they will be able to pinpoint a possible malfunction before it becomes a costly problem.
WHAT IS EXTENDED SERVICE AGREEMENT AND DO I NEED ONE?
After the initial 1-year warranty period, only the equipment (units) is covered by the manufacturer' warranty (per manufacturer' policy). There is no labor coverage in case something goes wrong. The Extended Service Agreement covers you (and your ductless system units) for the remaining period to match manufacturer' warranty. For example: if a manufacturer' warranty is 12 years, then the Extended Service Agreement will cover from 2nd year till the end of 12th year.
DO YOU OFFER FINANCING?
Yes we do, please inquire
HOW I CONTACT PROJECT MANAGER?
If you have questions before, during or right after the installation, please contact our office and you will be connected to our Project Manager. He will be able to resolve installation issues, and discuss any changes in design.
DO YOU OFFER A BONUS IF I REFER A FRIEND?
Yes. If you had pleasant experiences with our crew, and happy with your system look and performance, please share your feelings with others. If they also install a new ductless mini split system with us - we will send you a $200 Referral Bonus check. Refer us again and again, and we will send you $200 check for each of them. Hey, at some point you can get "your money back" :)
HOW DO I LEAVE A REVIEW?
We work hard to do the best job we can, and appreciate your time to review our performance. Please leave us reviews on:
WHAT ABOUT FUTURE SERVICE?
We always service what we install! If your new ductless mini split system breaks down within warranty period - no worries, we will dispatch a service technician to repair or tune the system up at no cost to you (there are some conditions and exclusions, please call for details). If the system breaks down beyond warranty period, we will dispatch a service technician to assess the issue (there will be a service fee), and the technician will give you estimate for repair - you decide how to proceed!